Privacy Policy
Privacy Policy
Effective Date: June 4, 2026
Your privacy is not a legal checkbox for us — it is a core principle. At Eternal Rest, we collect only what is necessary to fulfill your order and support your experience. We never sell your data. We never share it without necessity. Here is everything we collect, why, and exactly how it is protected.
1. Data We Collect
| Data Type | What We Collect | Why We Need It |
|---|---|---|
| Identity | Full name | Order fulfillment, return verification |
| Contact | Email address, phone (optional) | Order confirmation, tracking updates, support |
| Shipping | Delivery address | Package delivery via CJ Dropshipping |
| Payment | Tokenized card data only (no raw card numbers) | Payment processing via Shopify Payments (PCI-DSS Level 1) |
| Technical | IP address, browser, device type | Fraud prevention, checkout consent logging |
| Behavioral | Pages visited, cart activity (session only) | Site performance, user experience improvements |
2. How We Use Your Data
- To process, fulfill, and ship your order through our CJ Dropshipping logistics partner.
- To provide real-time tracking updates via email and account dashboard.
- To respond to support inquiries and resolve disputes with documented accuracy.
- To send transactional emails (order confirmation, shipping notifications). Marketing emails only with explicit opt-in.
- To detect and prevent fraudulent transactions, unauthorized chargebacks, and account abuse.
- To comply with applicable legal and tax obligations.
3. Data Sharing
We share your data only with trusted third parties essential to order fulfillment:
| Partner | Data Shared | Purpose |
|---|---|---|
| CJ Dropshipping | Name, shipping address, order details | Order fulfillment and dispatch |
| Shopify Payments / Stripe | Tokenized payment data | Secure payment processing |
| Shipping Carriers (DHL, USPS, etc.) | Name, address, package details | Last-mile delivery |
| Email Service Provider | Email address only | Transactional and marketing emails |
We do not sell, rent, or trade your personal information to any third party for marketing purposes. Ever.
4. Data Retention
We retain your personal data for 24 months following your last order to support returns, warranty claims, and legal requirements. After this period, your data is anonymized or deleted. You may request early deletion at any time.
5. Your Rights (GDPR & CCPA)
Regardless of your location, we honor the following rights:
- Right to Access: Request a copy of all data we hold about you.
- Right to Correction: Request corrections to inaccurate data.
- Right to Deletion: Request complete deletion of your personal data.
- Right to Opt-Out: Unsubscribe from marketing communications at any time.
- Right to Portability: Receive your data in a structured, machine-readable format.
To exercise any right, email support@eternalrest.store or support@eternalrest.store. We will respond within 30 days.
6. Security
All data is transmitted via SSL/TLS encryption. Payment data is tokenized and never stored on our servers. We use Shopify's enterprise-grade PCI-DSS Level 1 infrastructure. Access to customer data is restricted to authorized personnel only.
7. Cookies
We use essential cookies only — to maintain your shopping session, cart contents, and authentication state. We do not deploy third-party advertising trackers. You may disable non-essential cookies in your browser settings without affecting core store functionality.
Eternal Rest · Premium Sleep Technology
support@eternalrest.store · eternalrest.store
© 2026 Eternal Rest. All rights reserved. All policies effective as of publication date.